Last Updated: June 8, 2026
Protecting Your Privacy
UpNorth Retail LLC ("UpNorth Retail," "we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website, place an order, or interact with our services.
By using our website, you agree to the practices described in this Privacy Policy.
Information We Collect
Information You Provide
We may collect personal information that you voluntarily provide, including:
- Name
- Billing and shipping address
- Email address
- Phone number
- Payment information
- Date of birth or age verification information where required
- Customer service inquiries and communications
Information Collected Automatically
When you visit our website, we may automatically collect information such as:
- IP address
- Browser type
- Device information
- Operating system
- Website usage data
- Pages viewed
- Referral sources
- Shopping behavior and preferences
We collect this information to improve our services, personalize your experience, detect fraud, and comply with legal obligations.
How We Use Your Information
We may use your personal information to:
- Process and fulfill orders
- Verify age and eligibility to purchase nicotine products
- Provide customer support
- Send order confirmations and shipping updates
- Respond to inquiries and claims
- Improve our products, website, and customer experience
- Prevent fraud and unauthorized transactions
- Comply with legal and regulatory requirements
- Send marketing communications where permitted by law
- Deliver personalized advertising and promotional content
You may opt out of marketing communications at any time by following the unsubscribe instructions included in our emails or by contacting us directly.
Customer Service and Communications
Any information you provide when contacting us by email, telephone, social media, chat, or other channels may be used to:
- Respond to your inquiries
- Resolve issues or disputes
- Improve customer service
- Train customer support personnel
- Maintain records of communications
Purchase History and Shopping Activity
We use information about products you purchase, return, save to your cart, or browse on our website to:
- Process transactions
- Provide customer support
- Recommend products and promotions
- Improve inventory planning and product selection
- Analyze purchasing trends
How We Share Information
We do not sell your personal information for monetary compensation.
We may share personal information with trusted service providers that help us operate our business, including:
- Payment processors
- Shipping and logistics providers
- Marketing and advertising partners
- Website hosting providers
- Analytics providers
- Fraud prevention services
- Age verification services
These service providers may only use your information to perform services on our behalf.
We may also disclose personal information:
- To comply with legal obligations
- To respond to lawful requests from government authorities
- To protect our rights, property, customers, or business
- In connection with a merger, acquisition, asset sale, financing, or business transfer
Any information shared in these situations will be handled in accordance with applicable law.
Data Retention
We retain personal information for as long as reasonably necessary to:
- Fulfill orders and provide services
- Maintain business records
- Comply with legal obligations
- Resolve disputes
- Prevent fraud and abuse
- Enforce our agreements
When personal information is no longer required, we will securely delete or anonymize it where reasonably possible.
Your Privacy Rights
Depending on your state of residence, including California and certain other U.S. states with privacy laws, you may have rights regarding your personal information, including:
- The right to know what personal information we collect
- The right to access your personal information
- The right to request correction of inaccurate information
- The right to request deletion of personal information
- The right to opt out of certain targeted advertising activities
- The right not to be discriminated against for exercising your privacy rights
To exercise any applicable privacy rights, please contact us using the contact information below.
We may verify your identity before processing certain requests.
Cookies and Similar Technologies
We use cookies and similar technologies to improve website performance, personalize content, analyze traffic, and support advertising activities.
Essential Cookies
These cookies are necessary for the website to function properly and enable features such as:
- Shopping cart functionality
- Checkout processing
- Security and fraud prevention
- Account login
Analytics Cookies
These cookies help us understand how visitors interact with our website so that we can improve functionality, usability, and performance.
Preference Cookies
These cookies remember your preferences, including language settings, location preferences, and other personalized settings.
Advertising and Marketing Cookies
These cookies help us:
- Deliver relevant advertisements
- Measure advertising effectiveness
- Limit repeated advertisements
- Provide personalized offers and recommendations
Third-Party Cookies
Certain third parties, including advertising and analytics providers, may place cookies on your device when you visit our website. These cookies help us understand customer interests and improve our marketing efforts.
Managing Cookies
Most web browsers allow you to manage, block, or delete cookies through browser settings.
Please note that disabling cookies may affect website functionality and certain features may not operate properly.
Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.
However, no internet transmission or storage system can be guaranteed to be completely secure.
Children's Privacy
Our website and products are intended solely for adults aged 21 years or older.
We do not knowingly collect personal information from individuals under the age of 21. If we become aware that we have collected information from an individual under 21, we will take steps to delete such information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or services.
When significant changes are made, we may provide additional notice through our website or by email where required by law.
The updated version will always be posted on this page with the revised "Last Updated" date.
Contact Us
If you have questions regarding this Privacy Policy or would like to exercise any applicable privacy rights, please contact us:
UpNorth Retail LLC
hello@gotpouches.com