Terms & Conditions

General

Last updated 10/6 2024

Please read carefully as below contains important information regarding your legal rights and obligations.

Nicotinos World Distribution AB, corporate identity number: 559354-5683 is a Swedish limited liability company operating the website GotPouches.com.

These general terms and conditions apply when you visit the website and or place an order via the website.

Nicotinos World Distribution AB reserves the right to change these terms and conditions (including price adjustments or surcharges) at any time without notice, notice period or the like. It is the customer's obligation to read the terms and conditions when placing orders on this site.

GotPouches.com may only be used by persons who are 21 years of age and older. By visiting or ordering from GotPouches.com you certify that you are older than 21 years.

Packages sent via UPS require an adult signature to receive. Local rules for determining the age for use of nicotine goods may differ. As with the import rules, it is the customers responsibility to follow the regulations set locally.

By accepting the terms & conditions, you as a customer confirms that you are of age to use the products provided both in terms of native rules as well as your local age regulations.

We reserve the right to change or cancel orders where incorrect pricing and or other typos have been made.

Delivery

Our ambition is to ship your order the same days as order is placed. Delivery time depends on the chosen shipping method. The order will be sent when all items in your order are available, no partial orders will be sent. We never guarantee that an order will be sent within a certain time.
When shipment has left our warehouse, we cannot be held responsible for any delays that may arise due to customs authorities, shipping companies and or other circumstances beyond our control.

Due to requirement of adult signature, we can not offer delivery to PO boxes. If the customer still enters a PO box address, we don't take responsibility for this and the customer will either have to provide another address or be responsible for the cost of returning the shipment.

Delivery to addresses while you are traveling and on the move cannot be guaranteed to withhold the timeframe that may be expected of such delivery. Therefore we can not offer a refund for orders where delivery could not be made due to you as a customer not being present at the address originally entered.

Import rules

As a customer, you are responsible for ensuring that the products you order are allowed to be imported in your particular country. You are responsible for complying with the laws and regulations that apply to you as an importer of nicotine products.
Your order / shipment may be subject to customs duties, import taxes and or other surcharges. You as a customer are responsible for ensuring that the imported products are declared correctly in your country, and it is you as a customer who bears these costs. We do not pay any fees for the products that may arise when importing into the country of destination. We do not provide any information regarding any laws, regulations and fees that may arise when ordering. You are responsible for checking this with the responsible authority in your country.

If you choose not to pay any fees that may arise through import and that the customs withhold your order / shipment, we do not undertake to refund any compensation for your order. This also applies if the shipment is sent back to us. The same applies if you refuse to pick up your order or do not pick it up on time. This with regard to the sensitivity of the products where a delivered product cannot be resold to a new customer. We reserve the right to charge you as a customer for any shipping costs that may arise in connection with a returned shipment.

Returns

Orders / shipments cannot be returned due to the sensitivity of the products and that returned products cannot be resold.

Payment

Payment is made in advance by card. We are not responsible for any exchange fees from your bank or card supplier that may arise from a purchase.

Claim

Do you need to claim a product? Send an email to info@nicotinos.com. Attach a picture along with your order number and a brief description, and we will help you further.