General Terms and Conditions
Last updated: 06/08/2026
Please read these Terms and Conditions carefully, as they contain important information regarding your legal rights and obligations.
UpNorth Retail LLC ("UpNorth Retail", "we", "our", or "us"), a limited liability company organized under the laws of [State/Country], operates the website www.gotpouches.com.
These Terms and Conditions apply when you visit our website and/or place an order through our website.
UpNorth Retail LLC reserves the right to amend these Terms and Conditions at any time, including but not limited to pricing adjustments, fees, or surcharges, without prior notice. It is the customer's responsibility to review the current Terms and Conditions before placing an order.
Our website may only be used by persons who are 21 years of age or older. By visiting or ordering from our website, you confirm that you are at least 21 years old.
Packages shipped via certain carriers may require an adult signature upon delivery. Local laws regarding the purchase, possession, and use of nicotine products may vary. It is solely the customer's responsibility to comply with all applicable local laws, regulations, and age requirements.
By accepting these Terms and Conditions, you confirm that you are legally permitted to purchase and use the products offered, both under the laws of your state or county.
We reserve the right to refuse, modify, or cancel any order in the event of pricing errors, typographical mistakes, inventory discrepancies, or other inaccuracies.
Delivery
Our goal is to dispatch orders as quickly as possible. Delivery times depend on the shipping method selected and the destination country. We normally ship all orders the same day.
Orders will be shipped only when all items are available. We do not ship partial orders unless otherwise stated. We do not guarantee shipment or delivery within any specific timeframe.
Once a shipment has left our warehouse, UpNorth Retail LLC cannot be held responsible for delays caused by customs authorities, shipping carriers, government agencies, weather events, or other circumstances beyond our reasonable control.
Due to adult signature requirements, we may not be able to deliver to P.O. Box addresses. If a customer enters a P.O. Box address, we are not responsible for any resulting delivery issues. The customer may be required to provide an alternative address or cover any costs associated with returning or reshipping the shipment.
Returns
Due to the nature of nicotine products and applicable health and safety regulations, all sales are final.
Products cannot be returned, exchanged, or refunded once shipped unless required by applicable law.
However, if you experience that you have received a faulty or wrong products, reach out to us and we will handle this according to our 100% Satisfied Customer Guarantee.
Payment
Payment must be made in full at the time of purchase using the payment methods offered on our website.
UpNorth Retail LLC is not responsible for any foreign exchange fees, transaction fees, bank charges, or other costs imposed by your payment provider.
Product Claims
If you believe you have received a defective or incorrect product, please contact us at hello@gotpouches.com.
Please include:
- Your order number
- A brief description of the issue
- Photographs showing the product and the defect (if applicable)
We will review your claim and respond as quickly as possible.
Intellectual Property
All content on our website, including but not limited to text, images, graphics, logos, trademarks, designs, software, and other materials, is protected by intellectual property laws and remains the property of UpNorth Retail LLC or its licensors.
No content may be copied, reproduced, modified, distributed, displayed, or otherwise used without our prior written consent.
Privacy and Data Protection
We take the privacy and protection of personal information seriously.
Our Privacy Policy explains how we collect, process, store, and protect personal data. By using our website, you agree to the practices described in our Privacy Policy.
Limitation of Liability
While we strive to ensure that all information on our website is accurate and up to date, we do not guarantee the completeness, accuracy, reliability, or availability of any content.
To the fullest extent permitted by applicable law, UpNorth Retail LLC shall not be liable for any indirect, incidental, special, consequential, punitive, or economic damages arising from:
- The use of or inability to use our website
- Delayed or failed deliveries
- Customs actions or import restrictions
- Product misuse
- Errors or omissions in website content
- Purchases made through our website
Nothing in these Terms shall exclude liability that cannot be excluded under applicable law.
Governing Law and Dispute Resolution
Any dispute arising from or relating to the use of our website, products, or services shall be submitted to the competent courts of Delaware, unless otherwise required by applicable consumer protection laws.
Contact Information
If you have any questions regarding these Terms and Conditions, please contact us:
UpNorth Retail LLC
hello@gotpouches.cm