Refund policy
Returns
Due to the nature of nicotine products and applicable health and safety regulations, all sales are final. However, if you experience that you have received a faulty or wrong products, reach out to us and we will handle this according to our 100% Satisfied Customer Guarantee.
Payment
Payment must be made in full at the time of purchase using the payment methods offered on our website.
UpNorth Retail LLC is not responsible for any foreign exchange fees, transaction fees, bank charges, or other costs imposed by your payment provider.
Product Claims
If you believe you have received a defective or incorrect product, please contact us at hello@gotpouches.com.
Please include:
- Your order number
- A brief description of the issue
- Photographs showing the product and the defect (if applicable)
We will review your claim and respond as quickly as possible.